FAQ | Clair America
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FAQ

Clair K FAQ

What is CEPA?

CEPA is Clair’s Embossed HEPA filter. We achieved up to 13% better performance than standard HEPA filters by embossing a True H13 HEPA filter, giving the filter more surface area.

How big of an area will this clean?

Clair features 360-degree airflow that quietly pulls in polluted air from multiple directions wherever it's placed in a room. It also disperses cleaner air throughout the room effortlessly. 

1 hour of Clair creates 14 days of Clean Air (for an adult). Enjoy fresh air in minutes. Clair purifies rooms up to 929 ft2 (86 m2) in an hour; 464 ft2  (43 m2) in 30 minutes; 310 ft2  (29m2) in 20 minutes; 232 ft2 (22 m2) in 15 minutes.

Does this help with allergies?

Yes! Clair’s air purifier filters up to 99.97% of pollutants including pollen, pet dander, and other allergens to help with both seasonal and pet allergies.

What certifications do your air purifiers have?

Our air purifiers are all AHAM, ECARF, and CARB certified.

AHAM – The Association of Home Appliance Manufacturers (AHAM), highly reputable and widely recognized by manufacturers and retailers in the U.S. market, conducts the testing to determine the Clean Air Delivery Rate (CADR) of our product.

Energy Star – A rating given to products that meet federally mandated guidelines regarding energy efficiency. 

CARB – The California Air Resources Board is the "clean air agency" in the government of California.

FCC - Verifies that the radio frequency emitted is within the approved limits of the Federal Communications Commission (FCC).

Does this help with smoke?

Yes! Our carbon filter traps harmful chemicals, gasses, and odors.

How often should I replace the filter?

We recommend changing the filter once every 12 months. Our filter replacement alarm will alert you when it is time to change the filter.

How do I change the filter?

Please follow this video guide when changing your filter.

Can I leave my air purifier on all the time?

Yes! We recommend leaving the air purifier on all the time on Auto mode.

Do you offer free warranty?

Yes! We offer 1 year of limited warranty.

Where is the air purifier made?

Clair Air Purifier is fully developed and manufactured at our factory in South Korea.

What is a pre-filter?

The pre-filter acts as the first line of defense, trapping out bigger particles like pollen, mold, and pet hairs, which in turn prolongs the CEPA filter’s life cycle. The pre-filter is washable by water

What is the carbon filter?

The carbon filter is responsible for trapping harmful chemicals, gasses, and odors.

Subscription service?

You can subscribe to our filter subscription service, where we’ll automatically charge and send you a new filter depending on the timeframe you choose.

I don’t like being charged without knowing, can you alert me before I get charged?

Of course. We always send out a reminder via email 3 days before you are charged in case you want to cancel your subscription.

K-Bird FAQ

Are the chemicals safe to eat?

NO! Please do not consume the contents.

How should I store the contents?

Please store the contents at room temperature, away from sunlight.

Shipping & Returns

Shipping & Returns
Can I return my order?

Yes. We offer full refunds up to 30 days from the date of purchase. Returns must be new, unused, in the original packaging, and include all accessories, instruction guides and labels.